Frequently Asked Questions

  • Do you ship internationally?

Yes, we offer international shipping! If you can't see your country at checkout, get in touch with us at customercare@beathletica.com 

  • Will I be charged import duties or custom duties?

Yes, international orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are not included at checkout and are the responsibility of the customer upon delivery, as we cannot determine the final fees.

  • Who is responsible for paying import duties or custom duties?

Customers are liable for any customs fees, import duties, or local taxes charged by their country. These charges are determined by local authorities and must be paid by the recipient in order for the package to be released.

  • Is VAT included in the price?

Yes! All of our prices are inclusive of VAT in the UAE. 

  • What is your delivery policy?

Please see our Shipping Information here for more information on our Shipping & Delivery timeframes. 

  • What size should I order?

We highly recommend referring to our size & fit guide, outlined in each product page under the description tab. Our product detail tries to include as much sizing & fit information as possible, and we offer exact measurements so that you can purchase the best size!

  • Do you offer returns & exchanges?

Yes! We offer free returns within 14 days from the date of delivery! All we need is to ensure all returned pieces are intact in it’s new and original condition, with all labels, tags and trims in place. Please refer to our return & exchange policy here for more details. 

  • What payment options do you accept? 

We accept all major debit & credit cards, including via Apple Pay, and we also offer cash on delivery for orders placed within the UAE.

  • Where do you manufacture your products?

We’re proud to share that 97% of our product range from the FW24 & SS25 collection, including packaging are all consciously manufactured in the UAE. Our socks, are responsibly sourced from Turkey, known for their premium knits and quality finish.